In this edition of Owl's Progress Notes, updates to Telehealth that communicate to customers when devices do not meet the minimum requirements or if there are changes to the device that happen mid-call that may cause issues with the service, as well as a more streamlined and uniform experience in the device options menu.  Changes have also been made to the nomenclature used when dealing with insurance disallowances and transactions.

Telehealth: Notification that users do not meet the minimum requirements

When a user on a telehealth call (or in the call preview) experiences an issue with one of their devices (including the speaker, microphone, or camera), they will now see a banner alerting the user and linking to the minimum requirements help center article, which can be found here. Users will also see a notification badge on the Configure Call Settings icon to begin troubleshooting the issue.

Telehealth: Notification when devices change mid-call

When a user has selected to use the System Default for one or more of their devices in for telehealth use, it is possible for the device to change if new devices are selected mid-call. This is particularly common with Apple devices that utilize the Continuity feature. We have added banners within the call to alert users when one or more devices change, so that they are aware and can make adjustments as necessary.

Telehealth: Standardized Device Options

We have unified the device options across the speaker, microphone, and camera settings for ease of use.

Insurance “Write-Offs re-labeled to ”Insurance Disallowance"

The term “Write-Off” has been re-labeled as “Insurance Disallowance” to better match up with proper insurance terminology.

Insurance labeled “Record Payment” changed to “Record Transaction”

Likewise, “Record Payments” has been changed to “Record Transactions” to better match insurance language standards.