Before using Owl Telehealth Video, make sure that you and your client meet the following minimum hardware and software requirements for the best experience.

Required Hardware Peripherals/Accessories

When using Owl Telehealth Video, ensure that you and your clients have the necessary hardware components. This includes a device for audio output, such as speakers or headphones, a microphone if anyone will be engaging in voice chat, and a working camera or webcam to facilitate video communication.

• Audio (Speakers/Headphones)
• Microphone (optional)
• Camera (optional)

Supported Operating Systems

• Windows 10
• Windows 11
• macOS 11+
• Android OS 8+ (+OpenGL ES for screen sharing and Google Services and Account for Messaging)
• iOS 14+
• Ubuntu 16.0.4
• ChromeOS 78+

Desktop Browsers

• Firefox 75+
• Chrome 78+
• Chromium-based Edge 79+
• Chromium-based Electron 7+ (w/Chrome 78+)
• Opera 66+
• Safari 15+

Mobile Browsers

• Firefox 10+
• Chrome 78+
• Safari 15+
• Samsung 12+

Device Requirements

CPU/Processor

At least a Dual core 2Ghz+ processor or higher.

Memory

At least 8GB+ of RAM or higher.

Note: Kindle Fire explicitly not supported.

Network Requirements

Audio

• 1:1 calls: 54 kbps up and down
• Larger calls: no more than 32 kbps extra down for 50 callers

Video

• 1:1 calls: 650 kbps up and down
• HD mode: 1400 kbps up and down
• 3–4 people: 450 kbps up and 400 kbps down
• 5–16 people: 184 kbps up and 134 kbps down
• Up and down bandwidth adapts lower based on network conditions

Screen Sharing

• 2 mbps up (when presenting) and down (when viewing) for high quality. This adapts as low as 320 kbps based on network conditions.
• Remote control: 800 kbps fixed rate required.

Note: The ability to share screen is not supported on mobile devices.