Subcategories

• Managing your Owl Stripe Connect Account

  How do I update my bank account information? If you need to change the account where Stripe deposits your payouts,...

  February 4th, 2025 174 views 0 likes
• Client Coverage

  You can add the details of your clients’ coverages in two ways:  From within the Client Profile  By going into...

  February 4th, 2025 162 views 0 likes
• eClaims Setup

  To use Owl’s eClaims feature you will need to be on an Advanced or Professional level plan (Settings > Subscription)....

  February 4th, 2025 169 views 0 likes
• Stripe Integrated Payment Processing Fees

  The fees for payment processing with Stripe are as follows: 2.9% + 30 cents for transactions with Canadian credit cards...

  February 4th, 2025 282 views 0 likes
• Payouts and Reporting

  Reconciling Payments in Owl with Payouts from Stripe When payments have been processed using Stripe, a reference to the unique...

  February 4th, 2025 425 views 0 likes
• Processing Refund Transactions

  Refunds are processed based on receipts and can only be processed from within a receipt. If a payment has been...

  February 4th, 2025 155 views 0 likes
• Manually Processing Payment

  Processing payment is simple and easy once a payment method has been saved on file to a client profile.  When...

  February 4th, 2025 103 views 0 likes
• Payment Preferences: Process Manually or Automatically

  In order to ensure your clinic receives payment for services rendered in a timeline manner, we recommend taking advantage of...

  February 4th, 2025 113 views 0 likes
• Owl Integrated Insurance Overview

  This article reviews the comprehensive capabilities of Owl's new insurance management system, available exclusively in the Owl Pro subscription plan....

  February 4th, 2025 119 views 0 likes
• Glossary of Health Insurance Terms in the United States

  Affordable Care Act (ACA): A federal law enacted in 2010 aimed at improving access to health insurance, expanding Medicaid, and...

  February 4th, 2025 96 views 0 likes
• Get Connected: Insurance Payer Enrollment

  Simply submit your request, and let our team handle the rest. Follow these steps to start submitting claims and getting...

  February 4th, 2025 98 views 0 likes
• Mental Health CPT Codes

  Psychotherapy 90832: Psychotherapy, 30 minutes with patient. 90834: Psychotherapy, 45 minutes with patient. 90837: Psychotherapy, 60 minutes with patient. 90839:...

  February 4th, 2025 113 views 0 likes
• Unpaid and past due accounts

  If your Owl account is overdue, you will receive a series of notifications to help you resolve the situation depending...

  February 4th, 2025 97 views 0 likes
• Client Setup: Add Insurance Coverage & Benefit Verification

  Confidently manage your clients provided insurance coverage with our coverage and verification feature by accessing comprehensive plan information such as copays,...

  February 4th, 2025 110 views 0 likes
• Refunds - Correcting Errors

  Owl's Refunds feature allows you to easily refund payment to a client if needed and show that a balance is...

  February 4th, 2025 98 views 0 likes
• Submit Insurance Claims

  Managing and tracking insurance claims is crucial for ensuring timely reimbursement for services provided. Follow these steps to create and...

  February 4th, 2025 119 views 0 likes
• How Do I View the Refunds I've Processed?

  When a refund is processed, a Refund document is created and stored within the client's record to ensure that you...

  February 4th, 2025 111 views 0 likes
• How Do I Process a Refund When Credit Has Been Used?

  When a payment has been made using a client's account credit, it cannot be refunded until the credit has been...

  February 4th, 2025 98 views 0 likes
• Refunds - Correcting Errors

  Owl's Refunds feature allows you to easily refund payment to a client if needed and show that a balance is...

  February 4th, 2025 0 views 0 likes
• How Do I View the Refunds I've Processed?

  When a refund is processed, a Refund document is created and stored within the client's record to ensure that you...

  February 4th, 2025 0 views 0 likes
• How Do I Process a Refund When Credit Has Been Used?

  When a payment has been made using a client's account credit, it cannot be refunded until the credit has been...

  February 4th, 2025 0 views 0 likes
• Frontline Payments Compliance: Dos and Don'ts

  Stripe and Owl Practice work flawlessly together to ensure card security, but that doesn't mean all of the responsibility is...

  February 4th, 2025 120 views 0 likes
• Stripe Payments: our integrated payments solution

  Two industry leading providers, one connected solution! Owl Practice has been partnered with Stripe since 2018 to provide private practice clinicians...

  February 4th, 2025 115 views 0 likes
• Setting up Your Account for Superbills

  Since a Superbill is a document with specific informational requirements, you need to ensure that all of the necessary information...

  February 4th, 2025 112 views 0 likes
• What is a Superbill?

  A Superbill is a document of clinical information and itemized services that a healthcare or wellness professional issues to their...

  February 4th, 2025 108 views 0 likes
• Managing & Reconciling Autopay Transactions

  Workflow Queued Autopay transactions that are queued to process overnight will show in the Workflow under the new Autopay section...

  February 4th, 2025 108 views 0 likes
• Adding Client Payment Methods

  We are currently translating the article, please give Helpjuice a few moments while it goes through the article and refresh...

  February 4th, 2025 139 views 0 likes
• [CAD] Managing your Owl Stripe Connect Account

  We are currently translating the article, please give Helpjuice a few moments while it goes through the article and refresh...

  February 6th, 2025 92 views 0 likes
• [CAD] Stripe Integrated Payment Processing Fees

  The fees for payment processing with Stripe are as follows: 2.9% + 30 cents for transactions with Canadian credit cards...

  February 5th, 2025 478 views 0 likes
• [CAD] Payouts and Reporting

  Reconciling Payments in Owl with Payouts from Stripe When payments have been processed using Stripe, a reference to the unique...

  February 5th, 2025 86 views 0 likes
• [CAD] Processing Refund Transactions

  We are currently translating the article, please give Helpjuice a few moments while it goes through the article and refresh...

  February 5th, 2025 96 views 0 likes
• [CAD] Manually Processing Transactions via Stripe

  Processing credit card or EFT/ACH transactions is simple and easy once a payment method has been saved on file to...

  February 5th, 2025 89 views 0 likes
• [CAD] Adding Client Payment Methods for Stripe

  We are currently translating the article, please give Helpjuice a few moments while it goes through the article and refresh...

  February 6th, 2025 101 views 0 likes