Note: You can easily enable High Contrast Mode at any time when using the client portal. Select the gear icon, and then select High Contrast Mode to toggle the feature on and off as needed.
Signing Up
Select the Create Account button to get started. You will need to enter your First Name, Last Name, Date of Birth, Phone Number, Email, and Password to create an account. You can also select the therapist you wish to book with, if applicable. Once you complete the form, a verification email will be sent to the email address you entered. Once you have created an account, you can use the Sign In button to log in.
Booking an Appointment
Now that you are logged in, you will be able to book an appointment in just three steps:
- Select the Location you would like, the Service you are looking for, and the Therapist you want to book with. You will then see the available time slots.
- Use the Calendar to select a specific day and select your desired time slot. You can also select the Jump to button to find the next available day, if you are having trouble finding an opening.
- Select Book, confirm the details, and select Confirm Booking to complete the process.
Account View
On the Account page, you can check your Account Summary and Session History, including your next upcoming session. If you notice any incorrect information, contact your therapist so they can update their records. You can also select Reset Password to reset you account credentials.
Sessions
Under the Sessions section, your Upcoming and Past sessions are listed below. From here, by selecting the Sync Calendar button you can generate a link to synch these appointments with a web based calendar such as Google Calendar, and you can select Cancel next to your appointment to cancel your appointment.
This will bring up the Confirm Cancelation window where you can select a reason for your cancelation. To proceed, select Cancel Booking.
Financial Documents
You can quickly view your financial documents such as Receipts, Refunds, Invoices, and Superbills in the lower right hand corner of the Account View. After selecting the desired document type, you can download the full documents by selecting the cloud icon to the right.
